Refund Policy & The SuperSDR Guarantees

Two layered guarantees

SuperSDR offers two layered guarantees: a 7-day no-questions-asked refund window for new members, and the First-Client Guarantee for members who complete the program.

The 7-day no-questions-asked guarantee

Within 7 calendar days of your first payment, you may request a full refund for any reason. No documentation required, no exit interview, no questions asked.

To request a 7-day refund, email hunter@joinsupersdr.com within the 7-day window. Refunds are processed to the original payment method within 14 business days of receipt of the request.

When a 7-day refund is issued, your enrollment is terminated, access to all SuperSDR materials and community spaces is revoked, and you are not eligible for the First-Client Guarantee.

The SuperSDR First-Client Guarantee

If you complete the program as designed and have not landed your first paying fractional SDR client within 90 days of your program kickoff date, you are entitled to a full refund of every dollar you've paid us.

We're able to offer this because the students who do the work close clients. Every cohort. The guarantee is our way of putting that on paper.

How to qualify

To activate the First-Client Guarantee, you must complete all of the following within 90 days of your program kickoff date:

• Do the work. Every required course assignment, offer document, ICP profile, outreach sequence, and milestone deliverable submitted on or before the deadlines specified in the program.
• Log your outreach. Keep verifiable records of your dials and conversations: call recordings, CRM logs, LinkedIn DM threads, or equivalent documentation that lets us confirm you ran the outreach the playbook calls for.
• Stay in good standing. Your scheduled program payments are up to date and you have not initiated a chargeback.

If you qualify and do not land a paying client

If you have satisfied the conditions above and have not landed at least one paying fractional SDR client by day 90, you are entitled to a full refund of every dollar you have paid SuperSDR to date, processed within 14 business days of an approved request.

How to submit a First-Client refund request

Refund requests must be submitted in writing to hunter@joinsupersdr.com within 30 days of your 90-day deadline. A complete request includes:

• Documentation of your logged outreach (dials and conversations).
• Confirmation that all program assignments and deliverables were submitted.
• Confirmation that all program payments were made on time.
• A short written statement confirming you have not landed a paying client.

Payment plans

If you are on a payment plan and a refund is approved under either guarantee, all remaining scheduled installments are cancelled and any payments already made are refunded in full.

All other refunds

Outside of the 7-Day No-Questions-Asked Guarantee and the First-Client Guarantee described above, all SuperSDR fees are non-refundable. This includes, but is not limited to, withdrawals due to changes in personal circumstances, employment, motivation, or schedule after the 7-day window has closed. These two guarantees are the sole refund mechanisms available under this policy.

Chargebacks

By enrolling in SuperSDR, you agree to follow the refund request processes described above rather than initiating a chargeback through your card issuer. Initiating a chargeback while a refund request is in active review forfeits eligibility for both guarantees.

Changes to this policy

We may update this policy from time to time. The version in effect on your program kickoff date governs your enrollment, regardless of later changes.

Questions

Email hunter@joinsupersdr.com and someone from our team will respond within one business day.